Swift is the smart ticketing scheme to pay for public transport in the West Midlands. A Swift card is a smartcard you use instead of a paper ticket.

You can load season tickets and pay as you go credit onto a Swift card. We are always developing Swift so it can be used on new modes of transport. For example, hiring a bike or paying for car parking.

You can get most types of Swift card online. Use the ticket finder to find the best ticket for you.

You'll set up a Swift account at the same time. You'll need a digital passport-sized photograph.

Swift cards ordered online can take up to 5 working days to arrive in the post. If you need one more quickly, you can get one in person from:

• A Swift kiosk - Swift Kiosks are at most bus stations and key interchanges. You can buy most types of Swift cards at a kiosk, for example pay as you go and adult photo cards.

  They do not sell student tickets, child Swift cards. You cannot pay with cash at a kiosk.

• At a Payzone store - There are over 800 Payzone shops in the West Midlands that sell Swift pay as you go cards. You can top up your Swift card at a Payzone shop using a credit or debit card. You can also top up with cash.

  They do not sell any other type of Swift card, for example student tickets or 52 week tickets. Payzone shops cannot help you if you have a problem with your Swift card.

• Adult Swift photocards - All adult and student tickets go onto this type of card. This card is also used for Swift Go.

  You can get one:

  • Online when you buy a ticket from our ticket finder or the National Express West Midlands website
  • When you buy a ticket on the TfWM app
  • At a Swift kiosk

  They are not available at:

  • Payzone shops
  • Rail stations

• Swift Go - Swift Go allows you to travel whenever you want without thinking about your ticket in advance.

  You can make as many journeys as you like on the bus and tram and we will work out the cheapest way you can pay. We'll check what journeys you've made and work out if it's best for you to pay for 1-, 3- and 7-days travel. This is called capping.

  For example, if you take 10 buses in one day, we'll cap it at a day ticket. This would work out cheaper than buying 10 single tickets.

• Child Swift photocards - These cards are for children under 15 years. All child season tickets go on to this type of card.

  You can get one online when you buy a child ticket. This can be from our ticket finder or the National Express West Midlands website.

  They are not available:

  • From Payzone shops
  • When you buy a ticket on the TfWM app
  • At Swift kiosks
  • From rail stations

• 16 - 18 photocards - These cards are for people aged between 16 to 18 years. You can load child tickets onto them. They work on buses, trains and trams depending on the ticket you have bought.

  You can get one:

  • Online when you buy a ticket from our ticket finder or the National Express West Midlands website
  • Through the TfWM app

  They are not available:

  • From Payzone shops
  • At Swift kiosks
  • From rail stations

• Swift Pay As You Go cards - Pay as you go cards do not have a photo on them so you can share them with friends and family. You can top them up with money to use on the bus, tram and at some car parks.

  You can get one:

  • Online when you buy a ticket from our ticket finder or the National Express West Midlands website
  • Though the TfWM app
  • At a Swift kiosk
  • From a Payzone shop

  They are not available from rail stations. Swift pay as you go cards don’t work on trains.

• Bus multiday cards - This type of card stores a bundle of nBus tickets. You can buy bundles of 5 days or 10 days. It works on all buses that accept nBus tickets.

  You can get one:

  • Online when you buy a ticket from our ticket finder or the National Express West Midlands website
  • Though the TfWM app
  • At a Swift kiosk

                They are not available:

• • From Payzone shops
  • The National Express Midlands website
  • Rail stations. Swift Pay As You Go cards don't work on trains

• Students - You can get student discounts on bus, train and tram tickets if you're:
  • 18 or above and in full-time education
  • 16 to 18 years old and not eligible for the 16-18 photocard

  You can get student:

  • Direct Debit tickets
  • 4-week tickets
  • Term tickets

  Use our ticket finder to find the right ticket for you. You’ll need to prove that you’re in full-time education to buy a student ticket. This has to be a letter from your university or college - you cannot use an NUS or other student union card.

  If you do not need to travel often, you can use Swift Go.

Swift Go allows you to travel whenever you want without thinking about your ticket in advance.

You can make as many journeys as you like on the bus and tram and we will work out the cheapest way you can pay. We'll check what journeys you've made and work out if it's best for you to pay for 1-, 3- and 7-days travel. This is called capping. 

For example, if you take 10 buses in one day, we'll cap it at a day ticket. This would work out cheaper than buying 10 single tickets.

Find your cap prices

Getting Swift Go

New Swift users

Buy a card online and you will receive it within 7 days.

Existing Swift users

You can simply activate Swift Go in your account.

You will need to collect Swift Go using a Kiosk, an on-street collector on the TfWM app.

You can download the app from:

• App Store for iOS
• Google Play for Android

Using Swift Go

You can use Swift Go on all trams and most buses in the West Midlands. Swift Go is currently not available for use on trains.

Check which operators accept Swift Go on your journey in the ‘Find your cap prices’ section of our cap prices webpage.

Using Swift Go on the bus

• You can check if a bus accepts Swift Go by looking for a sticker next to the doors.
• If your bus accepts Swift Go, simply tap your Swift Go card against the reader. You do not need to tap again when getting off the bus.

Using Swift Go on the tram

• Give your Swift Go card to the conductor and tell them the stop you're getting off at.

You can only use Swift Go if you are over 18 years of age and you cannot share your Swift Go card with others.

You can also use Swift Go to park at Longbridge Park & Ride.

Paying for Swift Go

There are two ways you can pay for Swift Go.

Auto-pay for Swift Go

Add your debit or credit card to your Swift card, and we'll charge your bank card every Sunday at 8am for the journeys you made that week.

Top-up your Swift Go balance

You can also add credit to your Swift Go balance by topping up. There are 3 ways you can top up your Swift Go balance:

1. By logging into your Swift account
2. At your local Payzone
3. At your nearest Swift Kiosk

You must top up your Swift Go account to a minimum of £10.

We will charge your Swift Go balance every day.

Swift pay as you go cards are good if you do not use public transport every day. They do not have a photo on them. This means you can share your card with other people.

If you do not know what ticket you need, Swift Go might be better for you. Instead of buying a ticket upfront, you can make as many journeys as you like.

At the end of the day, we’ll check what journeys you made. We’ll then work out the best value by capping the cost when you hit your 1 day, 3-day, or 7-day cap.

You can get Swift Go on an adult photocard. You cannot share it with anyone else.

Find out about Swift Go.

If you travel frequently, a season ticket could be the best value for you. Use our ticket finder to check prices.

Get a Swift pay as you go card

You can order a Swift pay as you go card online. You’ll set up an account when you order. You’ll get your card within 7 days.

If you need a card more quickly, you can buy in person from a:

• Payzone store
• Swift kiosk

If you’re a member of a WV Active gym, you can use your membership card as a pay as you go Swift card. This is the card you get from the gym when you join.

Top up your Swift card

You can top up your Swift card with anything from £10 to £50.

You can also set up automatic top-ups if your balance drops below a certain amount.

Use your pay as you go Swift card

You can use your pay as you go Swift card on the bus or tram.

If you have a concessionary pass

A concessionary pass is a travel pass. It gets you free off-peak bus, train and tram travel in the West Midlands. You have a concessionary pass if you have either:

• A disabled person’s travel pass
• An older person’s travel pass

You can use your travel pass as a pay-as-you-go card. This means you can use it to pay for:

• travel before 9.30 am
• parking

To use your travel pass as a pay-as-you-go card, you need to either:

• Register your card online

Get a disabled person's pass

If you’re disabled, you might be able to get a free bus pass for travel anywhere in England.

The pass lets you travel for free during off-peak times:

• between 9.30am and 11pm, Monday to Friday
• all day at weekends and on public holidays

If you live in the West Midlands, you can use your pass on the buses from 9.30am until 11.59pm. You can also get free travel on:

• trains in the Blue Zone from 9.30am to 11.59pm
• trams from 9.30am until the last service of the day

If you do not live in the West Midlands, contact your local authority to apply.

If you want to travel before 9.30am, you can get a £1.50 single fare on National Express West Midlands buses. Show your travel pass to the driver and ask for a £1.50 single ticket.

If you often travel before 9.30 am, you can get a pre-9:30 add-on ticket. Use our ticket finder to find pre-9.30 add-on tickets.

If you’re under 18 and have a disabled travel pass, you’ll get a pre-9.30 top-up loaded onto your pass. This happens automatically - you do not need to do anything. The top-up lets you use your pass on the bus before 9.30 am in term time.

You can also use your travel pass as a pay-as-you-go card. This means you can use it to pay for the following:

• Travel before 9.30 am
• Parking

To use your travel pass as a pay-as-you-go card, you need to either:

• Register your card online

Check if you're eligible

You can get a disabled person's travel pass if you:

• Have an eligible disability that's expected to last at least 12 months
• Are aged 5 or over

You may be eligible if you:

• Are registered blind or partially sighted
• Are severely or profoundly deaf in both ears
• Cannot talk
• Cannot walk easily
• Cannot use both arms
• Have a learning disability
• Have a medical condition that means you can't get a UK driving licence

You’ll need to include proof of your disability when you apply. The application form explains how to do this.

You can get a West Midlands disabled person's travel pass if you live in the West Midlands. You must live at a property where council tax is paid to one of these councils:

• Birmingham
• Coventry
• Dudley
• Sandwell
• Solihull
• Walsall
• Wolverhampton

Read more about how we check if you're eligible.

Apply for a disabled person's travel pass

You can apply for a disabled person's pass online.

It's the fastest way to apply and only takes around 15 minutes. You'll need to upload copies of evidence that supports your disability. We'll guide you and let you know what you need to provide for your disability.

You can also apply with a paper form:

1. Download one of these application forms:

• Disabled person's travel pass application form
• Disabled person's travel pass application form - large print
• Disabled person's travel pass application form - easy read

2. Fill in the form.

3. Send the application and supporting evidence to the address on the form.

Renewing your travel pass

We’ll write to you around 3 months before your pass expires. Depending on your disability, your pass might be automatically renewed. Or you might have to apply again. Your letter will tell you what to do.

Update the details on your travel pass

You can update your personal details online if your name or address changes.

You can update your photo by email or by post. Send your new photo to Customer Services.

You'll need to send us:

• A new, passport-style colour photo
• Your full name and address
• The 16-digit number on the front of your travel pass

Customer Services - Ticketing
Transport for West Midlands
16 Summer Lane
Birmingham
B19 3SD

Submit an enquiry

Workwise: Get cheaper travel to work

You could get free travel to work (including apprenticeships) if you’re:

• Starting a new job after being unemployed or made redundant
• Increasing your hours to 16 or more per week in a job you already have
• Aged 16 or over and paying adult fare

You must either:

• Be earning £30,000 a year or less
• Have been getting unemployment benefit

If you’ve been getting unemployment benefit it does not matter if your salary is more than £30,000 per year.

If you are 16 to 18 years old, living in Birmingham, Coventry, Dudley, Sandwell, Walsall or Wolverhampton, you can apply for a photocard to pay child prices.

Contact National Express if you have a Workwise m ticket (mobile ticket) or a Swift card beginning with 6335970112.

What you’ll get

Workwise travel support gives you discounted travel to work for up to 3 months. The discount depends on how you travel.

Bus discounts

You can get discounts on these 4-week tickets:

• Bus tickets - combined tickets for all bus operators

You’ll get:

• the first two tickets FREE
• 50% off the third ticket

Tram discounts

You’ll get discounts on four-week tickets:

• the first two tickets FREE
• 50% off the third ticket

Discounts on combined bus, train and tram tickets

Combined bus, train and tram tickets are called nNetwork tickets.

You’ll get discounts on four-week tickets:

• The first two tickets FREE
• 50% off the third ticket

Where you can travel

View maps of where tickets are valid:

• Train map
• Bus map (all operators)
• West Midlands Metro tram route

Check if you’re eligible for Workwise

You must be:

• Working 16 hours or more per week (this can be in more than one job)
• Paying adult fare on public transport

You can also apply if you’re working 16 hours or more per week and you’re:

• Self-employed
• On a zero-hours contract

You must either be living or working in the West Midlands Combined Authority area. This is any of these council areas:

• Birmingham
• Coventry
• Dudley
• Sandwell
• Solihull
• Walsall
• Wolverhampton

You can apply once per financial year. This is between 1 April and 31 March.

If you get a new job in a new financial year, you can apply again.

You can still save money on travel if you’re not eligible for Workwise. You could cycle or walk to work or get cheaper travel through our:

• Other travel discounts
• Corporate travel scheme

Apply for Workwise travel support

You can only apply for travel support online. You’ll need to provide proof of your job offer. You can apply up to 10 working days before or after you:

• Start your job
• Increase your hours

You cannot apply if you already get travel support through another scheme. For example, DWP travel support, 16-18 photocard scheme, concessionary scheme.

Get help with your application

If you don’t have access to a computer, you can visit your local library to use one.

You can ask a friend or family member to help you apply.

If you’re registered with a Jobcentre, you can ask your work coach to help you.

You can also get application support online.

Get an older person's travel pass

£1 tickets for friends and family

Registering your Swift card to a Swift account allows you:

• Top-up your card online
• Buy a new product online
• Add cards to your account
• Buy a new card
• Activate, deactivate or edit Auto Top Up
• View Swift PAYG top-ups & usage
• Manage multiple cards
• Keep up to date with the latest news 

You do not need to register your card if you have bought it online.

If you have bought a pay-as-you-go Swift card, you should register it online so you can:

• Top-up your Swift card online
• Replace your Swift card without losing any credit

How to register your Swift card online

1. Go to: myswiftcard.com
2. The top right-hand corner will show ‘Sign in or register’ - select this option.
3. There are 3 options: ‘Already have an account’, ‘new customer’ or ‘have a card but not a swift account’.
4. Scroll down until you see the option ‘Have a card but not a swift account’.
5. Select ‘Register your Swift card’.
6. Enter your long swift card number, alongside your postcode.
7. Complete registration by filling in your personal details and press ‘Continue’.
8. Your swift card is now registered, which is protected if lost or stolen and will enable you to make purchases online in the future.

You can use Swift across the West Midlands, but where you can travel depends on what ticket you have on your card.

The ticket you need on your Swift card will depend where you want to travel. To work out what ticket you need you can:

• Check the map of bus areas
• Check the map of rail zones
• Use our ticket finder

Keep your Swift card separate

You should take your Swift card out of your wallet or purse when you use it. This avoids card clash. Card clash is when the reader accidentally reads your contactless bank card instead of your Swift card.

Bus

You can use your Swift card on most buses, but some depend on whether you're using a season ticket or pay as you go. Check with the bus operator to make sure you can use your card on the bus you need to take.

When you get on the bus, tap your Swift card on the reader and show any other travel discount card you have to the driver. You might need to show your Swift card at any point in your journey if a conductor wants to check it.

Train

You cannot use pay as you go Swift cards on trains. You can only use a Swift card with a season ticket on it.

You might need to show your Swift photocard during your journey. You might also need to show a travel discount card if you have one.

At some rail stations, you need to tap your Swift card on the gateline reader when you go in or out of the station.

Tram

If you have a pay as you go Swift card, you need to buy your ticket from the conductor on the tram.

You might need to show your Swift card at any point in your journey if a conductor wants to check it.

If you set up a Swift account online, you can then use your account to:

• Renew your ticket
• Top up your Swift card
• Change your contact details
• Update your payment methods

If you got your Swift card online, you should already have a Swift account. You can log in to your account.

Top-up online

To top up your card online, log in to your Swift account and select the card you'd like to add money to. Choose the amount you want to add, and checkout.

You have to activate the top-up by using either:

• the TfWM app
• an on-street Swift collector machine
• a Swift kiosk

TfWM (formerly Swift) app

If you have a smartphone you can activate the top-up on your card from home using the app.

For an Android device, get the app from the Google Play Store.

For an iPhone, get the app from the App Store.

When you’ve downloaded it:

1. Open the app
2. Select the Swift Collector
3. Hold your Swift card to the back of your phone
4. Follow the on-screen instructions

Swift collector machine

Most Swift collector machines are at bus shelters and bus stations. To activate the top-up on your card:

1. Hold your card to the reader or rest it in the metal slot
2. Follow the on-screen instructions

It can take up to 15 minutes for your payment to be available to activate on the machine. Make sure you’ve left enough time after you’ve made your online payment.

Payzone stores and Swift kiosks

You top up your card in person at:

• your nearest Payzone store (click on additional services and look for swift smart ticketing)
• a Swift kiosk

There are Swift kiosks at:

• Blythe Valley Park, Shirley
• Coventry bus station
• Coventry Interchange
• Dudley bus station
• Walsall bus station
• West Bromwich bus station
• Wolverhampton bus station

Auto top-up

We can automatically keep your pay-as-you-go Swift card topped up. We will automatically top up your card by charging your bank card if your balance drops below £10.

You can choose the amount your Swift card is topped up with:

• £10
• £20
• £30
• £40

You need to set up auto top-up in your Swift account.

You can change your auto top-up amount or cancel it at any time in your Swift account.

Swift collector

Set up, cancel or update a Direct Debit

The best value tickets for bus, rail and Metro

Direct Debit is an easy, convenient way to buy a ticket. You can get Direct Debit tickets for the bus, train and tram.

Direct Debit takes payments from your bank account automatically on the same day each month. Then your ticket is either loaded to your Swift card or posted to you if you buy a paper ticket. 

Set up a Direct Debit

To apply and set up a new direct debit:

Find and buy Direct Debit tickets using our ticket finder.

Alternatively you can download and complete a paper form and post to us.

• Download, print out and fill in an Adult application form 
• Download, print out and fill in a Child application form 
• Send it to the address on the form

Cancel a Direct Debit

We have created a service to help you cancel your Direct Debit.

Update a Direct Debit

To update your bank details:

• Download, print out and fill in the Direct Debit form.
• Send it to the address on the form.

 Use this form to update your contact details.

Terms and Conditions

Read the terms and conditions of the Adult and Child Direct Debit scheme.

Live chat

You can now chat to us online about changing a Direct Debit. The live chat button will appear below when this service is available.

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Closed Sundays and Bank Holidays

You might be able to get a refund if:

• Your train is delayed by more than 15 minutes
• You don't need your season ticket anymore
• You have Swift pay as you go credit you don't need
• You leave your train season ticket at home and have to buy a daily ticket
• Your Swift card is faulty

You cannot get a refund for:

• Direct Debit tickets - unless your train is delayed
• Tickets you've bought on the bus, train or tram for travel on the day
• Bus or nNetwork season tickets valid for less than 4 weeks
• Tickets that are delayed in the post

If you bought a season ticket on Direct Debit and don’t need it anymore, you can cancel the Direct Debit online instead of asking for a refund. You need to do this at least 14 days before your next payment is due.

If your ticket is not a Swift or nNetwork ticket, contact the operator for a refund.

If you bought your ticket through a corporate travel scheme, there are different rules. Call one of these numbers for help:

• West Midlands Combined Authority Corporate Travel Scheme - call 0345 303 6760
• National Express Corporate Travel Scheme - call 0121 254 6363

Get a refund for a ticket on a Swift card

You can only get a refund on a Swift ticket if you register your card online.

For train products on Swift, please refer to Get a refund for a train season ticket.

Call Swift Support on 0345 075 6006 to apply for a refund. Your refund will be calculated from whichever is the later of:

• the day you ask for a refund
• the last day you use your card

When you get a refund, your Swift card will be blocked. You’ll need to get a new card if you want to use Swift again.

To get a refund on multi-day tickets, you must have at least 5-day tickets remaining on the card. There must also be 3 months of validity left on those tickets.

Check your Swift Card number before asking for a refund. If the number begins with 633597 0112, contact National Express West Midlands instead.

Get a refund for a bus or nNetwork season ticket

Your ticket must:

• have been valid for at least 28 days
• have at least 7 days remaining

The refund won’t be the exact amount left on your pass. You’ll get 90% of the remaining amount. You’ll also have to pay a fee of £5.50.

To get a refund, you’ll need:

• your payment details
• your original ticket (not a copy)
• your original photocard (not a copy)
• proof of purchase
• a covering letter with your name and address

Send these to:

Customer Services - Ticketing
Transport for West Midlands
16 Summer Lane, Birmingham
B19 3SD

Call us on 0345 303 6760 if you need help.

Get a refund for a delayed train

If your train is delayed, you might be able to get a refund.

This is called Delay Repay. The amount you’ll get depends on:

• how long your train was delayed for
• which operator you travelled with

It does not matter what type of ticket you bought. Different operators have different rules for refunds.

These operators give refunds if you’re delayed for 15 minutes or more:

• Avanti West Coast
• Transport for Wales
• West Midlands Railway

These operators give refunds if you’re delayed for 30 minutes or more:

• Chiltern Railways
• CrossCountry Trains

Get a refund for a train season ticket

You can get a refund if your ticket is either:

• valid for 7 days and has at least 3 days left on it
• valid for longer than 7 days and has at least 7 days left on it

How you apply depends on how you bought your ticket.

If you bought your ticket at the station

You can apply for a refund at the station you bought the ticket from.

You can also apply through the post. You’ll need the following:

• your original ticket
• your payment details
• a covering letter with your name and address 

Send these to:

Freepost
West Midlands Rail Customer Relations

You do not need a stamp.

If you bought your ticket online

If you bought from westmidlandsrailway.co.uk, log in to your account and follow the instructions.

If you bought from tfwm.org.uk and have been provided with a rail ticket, you need to send us:

• your original ticket
• your payment details
• a cover letter with your name and address

Send these to:

Customer Services - Ticketing
Transport for West Midlands
16 Summer Lane, Birmingham
B19 3SD

You can also call us on 0345 303 6760.

If you have bought a rail season ticket from tfwm.org.uk onto your Swift Card, call Swift Support on 0345 075 6006 to discuss your refund.

Get a refund if you left your train season ticket at home

You can get a refund if you forget your season ticket and need to buy a daily ticket for a train journey.

Apply for the refund at the ticket office where you bought your season ticket. You’ll need to provide:

• your season ticket
• your photocard
• the extra ticket you had to buy

You can only get 2 of these refunds per year.

Claim compensation if your Swift card is faulty

You can ask for compensation if your Swift card didn't work and you had to buy a new ticket.

We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post.

Email swiftsupport@tfwm.org.uk and include:

• your name
• your email address
• your Swift card number
• a summary of what happened
• a picture of the receipt for your new ticket

- WMCA Payments

Swift Parking | Transport for West Midlands (tfwm.org.uk)

Ticketing (tfwm.org.uk)

nNetwork, nBus and nTrain tickets | Transport for West Midlands (tfwm.org.uk)

nbus Sale | Transport for West Midlands (tfwm.org.uk)

Contact us | Transport for West Midlands (tfwm.org.uk)

Operators (tfwm.org.uk)

Replace a lost or stolen ticket or pass

Find lost property

The user testing group helps us improve the way we communicate with you. If you join, you’ll help us improve our digital services like websites and apps.

If you’re interested, sign up to find out more. Anyone in the West Midlands can join this group.

We’re looking for young people to join our Youth Forum. If you’re aged between 16 and 26, you could help shape the future of public transport in the West Midlands.

The youth forum meets once per term. You’ll visit public transport operators and learn about the trams, trains and buses. You’ll be invited to give your views on transport decisions and campaigns.

Email youth.forum@tfwm.org.uk for an application form.

If you use the tram, you can join the West Midlands Metro Passenger Panel.

The group meets 4 times a year. You’ll get the chance to discuss updates and changes to the tram system.

To get involved, contact customerservices@westmidlandsmetro.com.

We’re working with local authorities to make cycling, walking and wheeling (otherwise known as 'Active Travel') safer and easier. in the region. The government is funding more lots of projects to do this. This is called the Active Travel Fund.

These projects include:

• cycle lanes
• pavement widening
• redesigning public spaces to encourage more walking and cycling

You can find out more and have your say on the West Midlands Cycling and Walking Commonplace website.

Replace a faulty Swift card

If your Swift card is not working and has a season ticket or credit on it, we can replace your card free of charge.

We might also give you compensation if you had to buy a ticket to travel when your Swift card was faulty.

Report a broken Swift collector

If you still need to use a Swift collector before you travel, you can also use:

• Our app
• A different Swift collector
• A Swift kiosk

Report a broken collector by emailing swiftsupport@tfwm.org.uk, including:

• Where the Swift collector is located
• What is wrong with the collector
• Any photos of the collector

Report a problem with Payzone

Not all Payzone stores can top-up Swift cards or issue season tickets.

You can check if a Payzone store does by using the Payzone store locator:

• Enter your postcode
• Find a Payzone store
• Click on the Payzone store's pin
• Press Services
• Look for Swift Smart Ticketing in the additional services box

The Payzone store does not accept debit or credit card

Some Payzone stores only accept cash if you are topping up a Swift card or buying a season ticket. Check with the store directly before you visit.

The Payzone store charged me for using a debit or credit card

It is against the law to charge people for using a debit or credit card. Payzone stores will not charge for this.

Contact us and include:

• The name of the Payzone store
• Where the Payzone store is
• The date and time you visited

The Payzone store does not accept my old blue Swift card

All Payzone stores that offer Swift services accept blue and purple Swift cards.

To report the Payzone shop, contact us and include:

• The name of the Payzone shop
• Where the Payzone shop is
• The date and time you visited

My Swift card has not arrived in the post

Swift cards can take up to five working days to arrive in the post.

You should contact us if it still has not arrived.

Report anti-social behaviour on public transport

Use this service to:

Report problems with:

• a bus shelter or stop
• a park and ride site
• an electronic display or printed information

You can also report anti-social behaviour online.

This process takes around 5 minutes.

Before you start

• Take a photo of the problem to upload
• You should take a photo of the bus stop sign and poster to help you answer questions about the location

What we'll do with your report

We will review your report as soon as possible.

We aim to make dangerous problems safe within 4 hours of receiving a report

Sometimes we cannot fix problems immediately. For example, if there is missing timetable information and there is a new timetable starting soon.

Start now