Get help

Contact an operator

Public transport in the West Midlands is run by private companies called operators. Contact an operator if your query is about bus, train or tram services.

Contact us

We can help with Swift cards, tickets, and general questions about public transport.

Give feedback

Your ideas and opinions help improve our services. There are lots of ways to get involved. Find out how to give feedback.

Find lost property

We have lost property offices across the network. Find out who to contact if you’ve lost something.

Find a Swift ticket machine

Swift is our pay-as-you-go travel card. You can use machines to get tickets and top up your card.

Report anti-social behaviour on public transport

You can report anti-social behaviour by text or online. Find out how to do this.

Report a problem with a bus stop or park and ride

If you see a problem, you can report it online so we can fix it. Find out how to do this.

Report a problem with Swift

Find out what to do if you’ve got a problem with your Swift card. You can also report problems with Swift machines and Payzone stores.

Request a new bus shelter or stop pole

We are responsible for bus stops in the West Midlands. You can request a new bus shelter or stop pole online.

We are aware of a number of fraudulent social media posts offering free travel.

Get help

Get in touch