Skip to main content

Your privacy settings

We use cookies to help you with journey planning and relevant disruptions, remember your login and show you content you might be interested in. If you're happy with the use of cookies by West Midlands Combined Authority and our selected partners, click 'Accept all cookies'. Or click 'Manage cookies' to learn more.

Manage cookies

Get help

Find out how to get help with a query, contact us or report a problem.

Get in touch

Due to the Royal Mail postage strikes, it may take longer than normal for you to receive your monthly paper ticket or replacement.  If you have still not received your ticket within 3 working days of its start date please contact our Customer Service team on 0345 303 6760 who will be able to help

Contact an operator

Public transport in the West Midlands is run by private companies called operators. Contact an operator if your query is about bus, train or tram services.

Contact us

We can help with Swift cards, tickets, and general questions about public transport.

Give feedback

Your ideas and opinions help improve our services. There are lots of ways to get involved. Find out how to give feedback.

Find something

Find lost property

We have lost property offices across the network. Find out who to contact if you’ve lost something.

Find a Swift collector or kiosk

Swift is our pay-as-you-go travel card. You can use collectors and kiosks to get tickets and top up your card.

Report a problem

Report anti-social behaviour on public transport

You can report anti-social behaviour by text or online. Find out how to do this.

Report a problem with a bus stop or park and ride

If you see a problem, you can report it online so we can fix it. Find out how to do this.

Report a problem with Swift

Find out what to do if you’ve got a problem with your Swift card. You can also report problems with Swift collectors and Payzone stores.

Request something

Request a new bus shelter or stop pole

We are responsible for bus stops in the West Midlands. You can request a new bus shelter or stop pole online.