Request a new bus shelter or stop pole

We are responsible for bus stops in the West Midlands.

Our bus stops either have a pole or a shelter. They also usually have a timetable poster.

You can report a problem with a shelter or stop online.

Use this service to ask us to:

• install a new pole
• replace a shelter with a pole
• replace a pole with a shelter
• move a pole or shelter to a different place

The process takes around 15 minutes.

Before you start

Criteria

Your request needs to meet all of the criteria before it is approved.

Making the request

• You must make the request through this online service

Location

• It is in the West Midlands, which means Birmingham, Coventry, Dudley, Sandwell, Solihull, Walsall, or Wolverhampton
• We are responsible for the bus stop or shelter

Support and consultation

• Your local ward councillors support it
• Your council's highways department supports it
• There are enough passengers to use the bus stop
• We have run a 14-day consultation with local residents

 Moving or removing a shelter

• Our Appeals Panel approves the request
• Our Transport Delivery Committee approves the request

You cannot make a request if

• We are running a consultation or bus network review
• The same request has been made in the past 12 months unless a change to local roads affects the area
• You do not have local support yet